Returns & Refunds policy

Divine Homes aims to ensure that our clients are fully satisfied with our services. This Refund Policy outlines the conditions and procedures for refunds related to our real estate transactions and services.

1. General Policy

Divine Homes operates under a strict no-refund policy for property transactions, including but not limited to property purchases, sales, and leases. Due to the nature of real estate transactions, once a transaction is completed, it is considered final and non-refundable.

2. Service Fees

Consultation Fees:

• Consultation fees are non-refundable once the consultation has been provided. If you need to reschedule a consultation, please notify us at least 24 hours in advance to avoid any additional charges.

Property Management Fees:

• Property management fees paid in advance are non-refundable. If you choose to terminate your property management agreement, any unused portion of the fees will not be refunded.

3. Exceptional Circumstances

In certain exceptional circumstances, refunds may be considered at the discretion of Divine Homes. These circumstances may include:

• Errors in Billing: If there has been an error in billing or a duplicate payment, we will rectify the issue and process a refund for the erroneous charges.

• Service Non-Delivery: If a service that has been paid for is not delivered as agreed, a partial or full refund may be considered after a thorough review of the situation.

4. Refund Request Procedure

To request a refund under exceptional circumstances, please follow these steps:

1. Submit a Request: Contact our customer service team at [email] or [phone number] within 30 days of the transaction.

2. Provide Documentation: Include relevant documentation supporting your refund request, such as payment receipts, contracts, and correspondence.

3. Review Process: Our team will review your request and notify you of the outcome within 15 business days.

4. Approval: If your refund request is approved, the refund will be processed using the original payment method within 10 business days.

5. Contact Us

If you have any questions or concerns about our Refund Policy, please contact us:

• Email: info@divinehomes.co.in

• Phone: 9920342275

Divine Homes reserves the right to update or change this Refund Policy at any time. Changes to this policy will be posted on our website and will be effective immediately upon posting.